Job Description

The Services Support team provides support by working closely with stakeholders across the dynamic European DCM department. This roles central task is to manage the execution of operational processes across a range of activities in equivalent middle and back-office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of ADs products (e.g. disbursing funds across a range of product types). Act in manager capacity as an escalation point for [support staff/members of your team]; and work closely with Loan Agency, Onboarding and Payment teams covering European Transactions to manage and communicate deal information and ensure that all members of your team adhere to appropriate workflows. Oversee the updating of the loan systems as requested and directed by internal and external parties per the governing documents. Oversee accurate and timely processing of deliverables of the team, by utilizing KPI reports and other tools available within the loan system. Maintain expert knowledge of all relevant processes and produce a high standard of work. Work in a dynamic team environment and participate in strategic initiatives identifying and implementing best practices and operational efficiencies. Build effective partnerships with internal teams. Identify and develop key leaders in the group, build upon individual strengths and mentor to facilitate success at the next level. Recruit, train, and develop knowledgeable teams of professionals. QUALIFICATIONS: Bachelors degree in finance, accounting, business or economics or commensurate work experience. Ability to independently research and resolve complex problems. Ability to collaborate with internal groups and external clients; strong verbal/written communication skills. Ability to work well in a team environment, have good organizational skills, strong attention to detail and the ability to prioritize. Demonstrate analytical skills, strong working knowledge of fundamental financial/accounting/business concepts and a strong, proactive interest in learning and mastering new concepts. Strong Microsoft Excel skills and experience, knowledge or familiarity with performance systems, and other loan research and analysis tools.