Data Verifier/ Client Operations Analyst/ Data Entry

Job Description

About the role: We are looking for experienced client operations analyst, who has the aspirations and appetite for working in a start-up environment, and with relevant industry experience to make a significant contribution to our DigilyticsTM platform and solutions. Responsibilities: Manage resubmissions for AI output of uploaded documents. Ensure SLAs are maintained for processing of all documents. Review data for validation errors, missing or misclassified pages or incorrectly extracted information and resolve and discrepancies. Fixes issue with data files as per the guidelines. Perform reconciliation of various amount captured from reviewed document of ensure high accuracy Ensure accuracy metrics are maintained before submission to client environment and transactional systems Understand model outputs and escalate any discrepancies observed in the process Implement support processes within the organization. Manage post Go-Live client activities like monthly incident reports, usage tracking reports, client requests etc. Ability to understand the customer issue in its entirety, triage, analyse, troubleshoot and where possible assist in resolving customer issues. Ability to drive issues to closure through interaction with a wide variety of stakeholders. Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution. Documenting troubleshooting and problem resolution steps, and determining the best course of action. Ability to learn and adapt to new technologies based on organization needs. Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Knowledge & Experience Knowledge of AI driven processes management for processes like data annotation, data classification, data extraction, human-in-the-loop etc. Hands-on experience in Supporting Application running on Java or .net, with the ability to understand the code. Experience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.) Good to have Working knowledge of Azure, Networking, and Communication protocol Good to have Willingness to work in 24/7 shifts. Average comm skills Education Background Bachelor's Degree in computer or engineering related field (or related field experience)