Data Center Technician

Data Center Technician II

Required Skills

• Physically assist in moving and racking equipment.
• Able to safely lift and move a minimum of fifty (50) pounds
• High level of written and oral fluency in English
• Must provide own transportation to work locations
• Excellent verbal and written communication skills
• Must be able to respond to any On-Call request within 1 hour, if added to on-call rotation
• Able to update asset management data as required using scanners
• Can effectively utilize the ticket management systems
• Able to Install/De-Install/Maintain servers, switches, routers, storage and other hardware
• Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
• Can communicate effectively in tickets and emails, to customers, management, and peers
• Must work effectively with other Milestone staff and customers
• Must be able to multitask.
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable.
• Must have good organization skills.
• Must have good interpersonal skills for working in a team environment.
• Must have good time management skills.
• Delivers a good quantity and quality of work.
• Able to operate material handling equipment—server lifts, pallet jacks, and forklifts (if certified)
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Able to learn new software.
  

Required Experience

• 3+ years Rack and Stack experience (or demonstrate abilities consistent with)
• Working knowledge of one or more ticketing systems. Service Now knowledge preferred.
• Working knowledge of computer hardware
• Working knowledge of networking components and infrastructures
• Knowledgeable in Data Center best practices (i.e., basic fault tolerance, cable routing, calculating power usage)
• Expert cable management skills and experience running fiber and copper in a data center
• Some knowledge of data center electrical, HVAC, and bandwidth infrastructures, as well as fiber/copper topologies
• Certifications in Data Center technologies are desired
  

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers