Data Center Operations Engineer

Job Description

Job Summary We are urgently seeking L1/L1.5 resources to support our end customer under the new Data Center Management Operations Center (DCM OC) service line. The selected candidates will be responsible for coordinating and managing data center-related activities, incident handling, and communication with multiple external partners and vendors. This role requires strong communication skills, documentation abilities, and an understanding of Data Center (DC) components to effectively support operational tasks. Key Responsibilities Act as the single-entry point for coordinating all data center-related tasks, incidents, and activities. Monitor and coordinate operations with ~20 different external partners and OEMs . Engage with hardware maintenance providers for break-and-fix (B+F) services. Coordinate with Colocation DC providers for onsite operations (Remote Hands services). Work with Value-added Resellers (VARs) to facilitate expert-on-call services (Smart Hands). Participate in major incident calls and ensure timely resolution of critical issues. Maintain and update documentation, reports, and incident records for compliance and audits. Ensure SLA adherence and timely escalation of issues as required. Collaborate with cross-functional teams to enhance DCM operational efficiency . Required Skills & Experience Excellent communication skills (both verbal and written). Strong documentation and reporting abilities . Basic to intermediate understanding of Data Center components (e.g., servers, storage, networking, power, and cooling). Experience in IT operations, infrastructure support, or data center coordination is a plus. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow) is preferred. Ability to multi-task and work in a fast-paced 24x7 support environment .