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D365 Functional & Techno-Functional Consultant

D365 Functional & Techno-Functional Consultant

Capgemini

4 - 9 years

7 - 11 Lacs

mumbai gandhinagar

Posted:3 days ago| Platform:

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Skills Required

architecture insurance telemedicine generative ai ai business process mapping business processes power platform customer engagement cloud marketing process mapping business process solution design dynamics 365 crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by"a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations"unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
D365 Functional Consultant with 4+ years of experience, responsible for Dynamics 365 Customer Engagement (CE) projects and delivering end-to-end CRM solutions.
Key Responsibilities:

Manage D365 CE projects with at least 2 full-cycle implementations.

Conduct functional design workshops, blueprint sessions, and requirements evaluations with stakeholders.

Analyze customer requirements, identify gaps, and propose process maps and designs.

Configure applications using Power Platform, Power Automate, and D365 CE business processes.

Provide consulting on latest D365 CE offerings, including Gen AI and Copilot implementations.

Your Profile

Microsoft Dynamics 365 CE (Sales, Customer Service; Marketing and Field Service optional).

Power Platform (Power Automate, Power Apps).

Functional architecture and solution design for CRM implementations.

Requirements gathering and business process mapping.

Latest D365 CE certifications (PL-200, MB-280, MB-230).

What you'll love about working here

You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

At Capgemini, you can work on in tech and engineering with industry leaders or create to overcome societal and environmental challenges.

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D365 Functional & Techno-Functional Consultant