D365 CRM Administrator

Job Description

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to womens healthcare providers, including testing and treatment options. CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by womens health care clinicians. More information can be found at www.coopersurgical.com. Microsoft Dynamics 365 CRM (Sales, Customer Service, and Field Service Modules) Power Platform Admin Center Proficiency with customizing and deploying solutions in Microsoft Dynamics Solid Application Lifecycle Management understanding Communication skills Problem Solving skills Work Environment: Prolonged sitting in front of a computer Experience : 3-5 years experience Microsoft Dynamics 365 (Sales, Customer Service, and Field Service Modules) Power Platform Admin Center Experience Azure DevOps Experience PowerBI Experience SharePoint Experience Dual Write Experience a plus Party Model Experience a plus Education: Bachelors degree Responsible for the Admin activities of multiple D365 CRM environments. Triage user issues in EMEA timezone while main development team is offline and hand off tickets aiming for continuous user support. Job Summary: Partner with other Developers, Architects, and Business Users to build, package, and deploy custom solutions to D365 CRM. Ensure latest company security protocols are applied to development and production environments. Reporting on system usage across all access points. Develop technical design documentation as continued enhancements are made to the system. Essential Functions & Accountabilities: This role will be responsible for the maintenance, support, and development of the Microsoft Dynamics 365 platform across multiple environments Participate in the delivery of minor/major releases Collaborate with the Development Team to develop and deploy custom solutions to the environment during specific maintenance windows outside of business hours Collaborate with Business Users to gather requirements and aid in solutioning Collaborate with IT department to resolve user issues adhering to department policies and procedures Develop Reporting tools for Tenant and environment status for management review Create and maintain documentation which may include functional requirements, technical design, test scripts/results, IT procedures