Cybersecurity Device Management - Engineer - L2

Job Description

Job Description This Role will be responsible for managing firewalls and network security devices for multiple clients which involves Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company. Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company. Deploy, and configuration different network solutions as per the client requirements. Mentor, audit and manage Associates and Engineers in the team. Handle internal and client escalations effectively. Perform and present security and posture assessments on client and SHQ network devices as required. Perform peer reviews for all the Associate and Engineer’s work before implementation and conduct post assessments. Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs. Prepare/Present/Review daily/weekly/monthly reports as per client requirements. Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required. Ability to work in 24x7 environment with given responsibilities. Excellent communication skills are required for daily security operations. Responsibilities Ability to work independently and confidently on single or multiple projects. Will be responsible for the end-to-end delivery. Handling customer escalations, balancing customer expectations, and negotiating successful resolutions. Planning for firewall migration, optimization & new implementation. Prepare security design document – CRD, HLD, LLD, migration & implementation plan. Help OEM to run POC & conduct post POC presentation. Assist and Guide Junior team members such as L0/L1 in day-to-day tasks. Escalating the issues in the timely manner to senior level or coordinating with TAC support to resolve the issues pro-actively. Plan and implement the changes as per the ITIL procedures. Perform Quarterly/Half-Yearly configuration Audit of Customer Firewalls. Prepare Weekly/Monthly Reports Essential Skills Good understanding of Routing Protocols (Static Routes / RIP / OSPF / BGP) Good understanding of Switching concepts (STP / VTP / L2 Loops / VLANs/ EtherChannel) Hands on experience on firewall like Cisco ASA, Palo Alto, FortiGate, Checkpoint, SonicWall Knowledge on Advanced Cybersecurity Solutions (CASB, DLP, WAF, Web Proxy) Good Understanding of Zero Trust or SASE solutions. Technically good in IPSEC tunnel creation and troubleshooting. Knowledge of any Remote access VPN, Clientless VPN Good Understanding of Packet flow for leading vendor firewalls Good understanding of Networking concepts such as NAT, ACL, VIP, QoS, Stateful Inspection etc. Existing knowledge of, and experience with public cloud platform (laaS/PaaS) features, capabilities, and best use for (Azure/AWS/GCP) Additional Desired Skills Strong interpersonal and presentation skills Ability to work with minimal levels of supervision or oversight Adherence to security policies Willingness to provide availability and support by understanding the criticality and responsibility of the business needs. Good knowledge of Windows/Linux OS and networking environments will be add-on. Education Requirements & Experience Experience - 3 to 6 Years Education: BE-Computer Science/IT OR MCA OR University degree equivalent Certification – CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)