cutomer care executive

Customer Care Executive

Key Responsibilities:

·      Handle inbound and outbound calls to address customer queries and concerns.

·      Process customer orders accurately in the CRM system.

·      Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.

·      Maintain detailed records of customer interactions and transactions.

·      Resolve complaints professionally and escalate complex issues to the relevant department.

·      Coordinate with the sales, operations, and logistics teams for timely order fulfilment.

·      Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:

·      Minimum qualification: Graduate (Any discipline).

Fluent in spoken and written English

·      Proven experience in customer service, call centre, or a similar role preferred.

·      Proficient in MS Office and CRM software.

·      Strong interpersonal skills and a customer-first attitude.

·      Ability to work in a fast-paced environment with attention to detail.