Customer Technical Support

Company Description

ACS Placement connects individuals to top-rated job opportunities across various fields both in India and internationally. Through user-rated reviews and rankings, ACS Placement creates a trusted platform for job seekers to discover their dream roles and employers to find qualified candidates. With a commitment to fostering an ideal environment for both employers and employees, ACS Placement simplifies the job search process and aids in valuable matches tailored to specific career aspirations.

Role Description

This is a full-time, on-site Customer Technical Support role located in Gurugram. The Customer Technical Support Specialist will be responsible for resolving technical issues, assisting customers with inquiries, and providing prompt and professional solutions through various communication channels. The role includes troubleshooting technical problems, ensuring customer satisfaction, and delivering exceptional service to maintain positive client relationships.

Qualifications

• Strong skills in Technical Support and Troubleshooting to effectively identify and resolve technical issues.
• Proficiency in Customer Support and Customer Satisfaction to address and fulfil customer needs efficiently.
• Excellent Analytical Skills to assess problems, think critically, and provide effective solutions.
• Strong communication abilities and a customer-centric approach.
• Ability to perform well in a fast-paced, on-site work environment.
• Experience in customer or technical support roles is preferred.
• A relevant diploma or bachelor's degree in IT, Computer Science, or related fields is a plus.