Customer Support

Job Title : Customer Care Executive

Location : Thane, Maharashtra

Budget : Up to ₹30,000 per month

Website :

About Union Living

Union Living is a premium co-living and BnB accommodation provider operating in Mumbai and Pune, offering modern living spaces and exceptional community experiences. We focus on delivering high-quality service and comfort to our residents.

Role Overview

We are seeking a proactive and empathetic Customer Care Executive to be the primary point of contact for our residents. The ideal candidate will ensure a seamless living experience by gathering feedback, addressing queries, and coordinating with the operations team to resolve any issues promptly.

Key Responsibilities

Resident Feedback & Relationship Management

• Connect with residents regularly to gather feedback on their stay experience.
• Conduct outbound calls to take

  CSAT (Customer Satisfaction) feedback

  .
• Share and assist residents in filling out feedback forms.
• Maintain a positive relationship with residents to ensure satisfaction and retention.

Issue Escalation & Resolution

• Act as the first point of contact for residents facing any issues or concerns.
• Log, track, and escalate unresolved issues and

  compliance-related concerns

  to the relevant departments in a timely manner.
• Follow up to ensure closure of escalated matters.

Communication & Coordination

• Maintain clear and professional communication with residents and internal teams.
• Share updates, notices, and important information with residents as required.

Data Management & Reporting

• Maintain accurate records of feedback, issues raised, compliances, and resolutions provided.
• Prepare weekly and monthly reports highlighting common concerns and improvement areas.

Resident Engagement

• Support community-building initiatives by sharing relevant updates or events with residents.
• Be approachable and proactive in understanding residents’ needs.

Requirements

• Bachelor’s degree in any discipline.
• Prior experience in customer care, client servicing, or hospitality preferred.
• Strong verbal and written communication skills in English and Hindi.
• Good listening skills and empathy towards customer concerns.
• Ability to multitask and handle pressure situations calmly.
• Proficiency in MS Office and basic CRM tools is an advantage.

What We Offer

• Opportunity to work in a premium co-living environment.
• Exposure to hospitality, community operations, and customer experience management.
• Friendly and growth-oriented workplace culture.

To Apply:

Send your CV to hr@unionliving.in with the subject line Application – Customer Care Executive (Thane).