Customer Support /Technical support Executive

Job Description

Call - 9100440968 @ 7780281845 Job description Hiring for Multiple Companies for International Voice, Semi Voice, International Sales Voice International Voice Process /Banking Process Salary 2.5 LPA to 7LPA + incentives To Schedule, an Interview Roles and Responsibilities: - Customer Focus Take ownership of each customer while empathizing and prioritizing customer needs Resolve conflicts and manage customer expectations Determine customer needs and provide appropriate solutions through relationship building Communication Skills Effective verbal and written communication with both external and internal customers Document customer account activities thoroughly and concisely Engage in interactive dialogue with customers through active listening Problem Solving Skills Approach problems logically and with good judgment to ensure the appropriate customer outcome Make appropriate decisions on behalf of the customer quickly and effectively Effectively prioritize work to ensure efficiency Conduct research as needed Analytical Skills Critical thinker and ability to exercise independent judgment Accuracy and attention to detail Required to abide by all applicable regulatory and department practices and procedures Computer Skills Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools