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Customer Support Supervisor, Platform

Customer Support Supervisor, Platform

Rippling

3 - 8 years

3 - 7 Lacs

Bengaluru Karnataka India

Posted:6 days ago| Platform: Foundit logo

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Skills Required

IT Systems Data Analysis Customer Support Platforms HR Systems Performance Management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

Lead and mentor the customer support team to achieve high performance.
Monitor and manage team productivity, ensuring SLAs and performance benchmarks are met.
Identify and resolve operational issues proactively, ensuring seamless customer experiences.
Provide insights for process improvements based on customer feedback and performance data.

Role Responsibilities

Manage team schedules, attendance, and operational efficiency.
Drive performance improvements by analyzing trends and implementing solutions.
Collaborate with cross-functional teams to resolve complex customer issues.
Foster strong internal relationships to align support operations with Rippling's values and goals.

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