Customer Support Specialist

Who we are looking for?

We are seeking a Customer Support Specialist for providing technical assistance to our clients in the GPS/ tracking domain

Job Responsibilities

• Providing technical software & hardware support to clients
• Providing technical demos of product or new features to client
• Troubleshooting issues related to hardware or software functionalities
• Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.
• Accurately describe client issues and interpret and design a resolution
• Identify and escalate situations requiring urgent attention
• Make sure the process conformity and SLAs are accomplished

Required Candidate Profile

• Project experience with GPS hardware/ technology/SAAS will be given preference
• Experience in GPS installation
• Ability to diagnose and troubleshoot basic technical issues
• Good understanding of computer systems, mobile devices and other tech product
• Ability to provide step-by-step technical help, both written and verbal
• Customer-facing experience is a plus
• Comfortable working on rotational shifts

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Support Specialist: 1 year (Preferred)

Work Location: In person