Customer Support Specialist

Job Description // For More Info Contact: "Avinash:- 8861885352"

Role:- Customer Support Specialist
Domain:- (International Voice and Chat Support)

Skills:- Excellent communication skills in English-
Fluent in English with a neutral accent; no noticeable mother tongue influence (MTI).

Experience:- Freshers to 2 Years.
Qualification:- Any Graduates(Minimum 12th Pass)
Work Location:- Bangalore.
Salary:- 25,000 to 32,000 CTC + 2 Way cab Facility(Free) + Shift Allowances(up to 3000)
Shift:- Rotational Shifts

Interview type:
Virtual(Online Interview)

Responsibilities:-
1) Provide customer support and resolve customer queries on call and chat
2) Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
3) Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
4) Candidates should be flexible to work in 24*7 environments (UK and US Shift).

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person