Customer Support Specialist (Female Candidates Only)

Customer Support Specialist (Female Candidates Only)

Company:

Location:

Type:

Open Positions:

CV via their PERSONAL EMAIL ID

About the Role

smart, energetic, and customer-focused female candidates

2–3 years of SaaS or technical support experience

What You’ll Do

• Provide quick, clear, and empathetic support to customers across multiple channels (email, chat, and phone).
• Educate customers on new features, product updates, and best practices.
• Collaborate with QA and Development teams to identify, document, and resolve technical issues.
• Conduct testing, report bugs, and ensure timely follow-up until resolution.
• Create professional

  screencasts and video tutorials

  to help customers learn and troubleshoot effectively.
• Build strong relationships with internal teams to enhance communication and streamline solutions.
• Take ownership of customer issues and ensure every interaction results in a positive experience.
• Contribute ideas and feedback to improve support processes and enhance the overall customer journey.

What You Bring

• 2–3 years of customer support experience, preferably in a SaaS or cloud-based environment.
• Solid understanding of web technologies and basic troubleshooting.
• Familiarity with domains, SSL certificates, subdomains, and DNS (CNAMEs).
• Excellent written and verbal communication skills in English (American voice preferred, no strong accent).
• Experience creating

  screencasts or video guides

  for customers is a big add-on.
• Basic knowledge of HTML or CSS (a plus).
• Experience with browser debugging tools (e.g., Chrome DevTools) is an advantage.

• High energy, engaging, and enthusiastic

  personality who looks great and presents confidently on camera.

• Flexible to work in night shifts

  if required.

Why You’ll Love Working With Us

• 5-day work week

  (Saturday & Sunday fixed off).

• 8-hour shift per day

  — flexible timing.

• Permanent work-from-home

  opportunity.
• Exposure to global clients and cutting-edge SaaS technologies.
• Collaborative, inclusive, and growth-oriented work culture that values empathy, ownership, and innovation.

How to Apply

CV via their PERSONAL EMAIL ID

Please do not apply/email directly through Naukri.com.

WhatsApp your CV to +91 9958155230