Posted:2 hours ago|
Platform:
On-site
Full Time
Upride is reimagining India’s driving education ecosystem with tech-enabled training, transparency, and safety. From learner enrollment to licensing, we make the journey simple, trustworthy, and professional.
We are looking for a proactive and patient **Customer Support Executive** who will act as the bridge between learners, instructors, and the Upride operations team.
Your primary responsibilities will be to:
✔ Handle disputes or misunderstandings
✔ Provide timely updates to learners
✔ Ensure an overall smooth customer experience
This is not a call-center style role — it requires **empathy, communication skill, and problem-solving**, not scripts.
### **Key Responsibilities**
* Manage customer communications across **phone calls, WhatsApp, email, and in-app chat**.
* Resolve disputes between learners and instructors with fairness and professionalism.
* Share timely updates regarding classes, schedule changes, pickup/drop details, or instructor assignment.
* Keep accurate records of each customer query, follow-up, and resolution.
* Coordinate with operations team to ensure quick issue resolution.
* Escalate critical issues to the management team when needed.
* Provide a “warm and trusted” experience throughout the learner journey.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Upride Network Private Limited
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