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Customer Support Representative

0 - 2 years

2 - 4 Lacs

Posted:21 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

An extraordinarily talented group of individuals work together every day to drive TNS success, from both professional and personal perspectives. Come join the excellence!
Overview
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.
Responsibilities
TNS has an opportunity for a Customer Support Representative to join our Customer Care team in providing technical and customer support for the telecommunications products and services that we offer. The CSR will primarily interact with companies that are being flagged as potential spammers and wish to appeal this rating. This position involves opening trouble tickets, performing initial troubleshooting and investigation, escalating tickets to other teams as-needed, and seeing tickets through to final resolution and closure.
Qualifications
Required Qualifications:
Strong written and verbal English communications skills One or more years of experience working in a customer support environment Proficiency with Microsoft Office applications such as Word, Excel, and Outlook Ability to accurately type 40+ words per minute Desired Qualifications: Previous experience with telecommunications services Familiarity with computer networking
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

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Transaction Network Services
Transaction Network Services

Financial Services / Telecommunications

Dulles

500-1000 Employees

52 Jobs

    Key People

  • Mike Keegan

    CEO
  • Rebecca Williams

    CFO

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