Customer Support Representative

Job Description

Job Summary: We are looking for an enthusiastic and customer-oriented Customer Support Representative to join our team at PUNO. The ideal candidate will ensure visitors have a memorable experience by addressing their queries, assisting them in gameplay, promoting offerings, and maintaining a safe and engaging environment in our game zone and trampoline park. Key Responsibilities: Greet and interact with visitors to provide a warm and welcoming experience. Address customer queries related to games, activities, and facilities promptly and professionally. Assist visitors in understanding and participating in games and activities. Promote and cross-sell games, packages, and other offerings to maximize customer engagement. Ensure customer safety by monitoring trampoline park activities and enforcing safety guidelines. Provide information about rules, safety instructions, and game mechanics to visitors. Handle minor troubleshooting for games and escalate technical issues as needed. Maintain a clean, organized, and safe environment for customers. Gather feedback from customers to continuously improve service delivery.