Job Description

Company Name : Rhysley Private Limited Website : Rhysley Website : https://www.rhysley.com Mehar Website : https://www.mehar.com ERP : https://www.rhysleyhr.com/ Location: 700AA, SRS Tower, Sector 31, Faridabad - 121003 Working Days : 6 Days ( Rotational Week off) Role & responsibilities : 1. Responding to customer inquiries : CSRs respond to customer inquiries via phone, email, chat, or social media. They must provide accurate information and address any concerns or complaints the customer may have. 2. Resolving customer complaints : If a customer has a complaint, the CSR must address it in a timely and professional manner. They must work to find a resolution that satisfies the customer and reflects positively on the company. 3. Processing orders : CSRs often process orders for customers. They may take orders over the phone or online and must ensure that the order is accurate and processed promptly. 4. Maintaining customer records : CSRs are responsible for maintaining accurate customer records, including contact information, order history, and any other relevant details. 5. Providing product or service information : CSRs are knowledgeable about the company's products or services and can provide customers with information about them. They may also make recommendations based on the customer's needs. 6. Upselling and cross-selling : CSRs may be responsible for upselling or cross-selling products or services to customers. This involves identifying customer needs and suggesting additional products or services that may be of interest. 7. Handling billing and payment inquiries : CSRs may handle billing and payment inquiries from customers. They must be knowledgeable about the company's billing policies and procedures and be able to answer questions and resolve any issues. 8. Communication : We are looking for a dedicated Customer Support Representative (CSR) with exceptional communication skills in both Hindi and English, as well as a problem-solving mindset. This role is integral to maintaining positive customer relationships by providing top-notch support and solutions in a professional and friendly manner.