Posted:Just now|
Platform:
Work from Office
Full Time
* Handle incoming calls and respond to customer queries in a timely and professional manner.
* Make outbound calls to customers for follow-ups, feedback, or information updates.
* Resolve product/service-related issues effectively, escalating when necessary.
*Maintain a high level of customer satisfaction by providing accurate information and support.
* Maintain a high level of customer satisfaction by providing accurate information and support.
* Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
* Work closely with the team to improve service standards and processes.
* Undergraduates & Graduates are welcome. Freshers can also apply.
* Excellent verbal communication skills in English.
* Good listening skills, patience, and empathy when dealing with customers.
* Basic computer knowledge (MS Office, Email, CRM tools).
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