Customer Support Representative

Job Description

Job description International UK Back & Operation Customer Support Company Location: Greater Noida Designation: Back & Operation Customer Support (UK Process) Experience - 0- 3 years Qualification - Graduation /UG Excellent Communication Skills Job Description: **DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE** Answering inbound calls from customers and clients to learn about and address their needs, complaints, or other issues with products or services Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Responsible for generating sales through inbound and outbound calls. Inbound calls to be handled from the US, Australia, UK Sales and Cross Sales Website chats to qualify leads for Sales opportunities Providing solutions to customer's queries, and handling their objections effectively Rigorous follow-ups and managing outbound calls on business leads and leads generated from various events Updating information on CRM and maintaining a detailed database of all the prospective leads and their status Routing qualified opportunities to sales executives Communicate the company's brand values to ensure the highest number of conversions Execute strategy and process given by Sales Head Customer Handing Learning about Company's products, services, and marketing campaigns and understanding how these campaigns, products, and services align with customer needs Explaining all the products, services, and ongoing offers to our prospective customers Providing solutions to customer's queries, and handling their objections effectively Desired Candidate Profile Bachelor's degree / UG A genuine sales interest Excellent communication Problem solver Exceptional organizational skills Creative thinker Team player Job Benefits & Perks Eligibility criteria: · The candidate must have experience in International Inbound Sales Process (UK, USA, Canada, Australia, Germany) The candidate must have experience in International Inbound Customer Support. Flexible to work in UK shift Should able to join immediately Must have English Fluency Benefits: Fixed Salary Process: Inbound Sales Process. Shift: UK Shift (12.30 PM to 10.30 PM) Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule: Monday to Friday UK shift Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Inbound voice: 1 year (Preferred) Customer service: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person