Customer Support Representative

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Kredence Global: Why Work with Us?

At Kredence Global, were dedicated to connecting skilled professionals with growing businesses across the world. As a people-first organization, we take pride in building meaningful connections through a seamless and value-driven hiring process that emphasizes integrity, dedication, and growth.

Job Overview:

The Customer Support Representative will serve as the primary point of contact for customers, ensuring prompt, helpful, and professional assistance always. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine passion for creating positive customer experiences.

Key Responsibilities:

• Manage inbound customer queries via phone, email, or chat in a timely and professional manner.
• Understand customer needs and provide accurate information or solutions.
• Convert customer inquiries into scheduled service appointments using provided scripts and tools.
• Resolve customer concerns with empathy and efficiency, ensuring high satisfaction levels.
• Maintain accurate records of interactions and updates in the CRM system.
• Follow up on open cases to ensure successful resolution.
• Collaborate with internal departments to escalate and address complex issues.
• Support administrative tasks such as reporting, appointment confirmations, and data entry.
• Participate in regular training sessions to enhance product knowledge and service quality.

Requirements:

• Fluency in English with excellent written and verbal communication skills.
• Previous experience in customer service or support roles preferred.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Positive attitude with a calm and professional approach to problem-solving.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to work independently and as part of a virtual team.

Benefits:

• Work-from-home flexibility with a diverse global team.
• Exposure to international service standards and clients.
• Ongoing training and career development opportunities.
• Supportive, people-centric work culture that values growth and collaboration.

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Application Process:

If you're passionate about delivering exceptional customer experiences and thrive in a remote work environment, we'd love to hear from you.

hello@kredence.com.au