Customer Support Representative

About the Role

We are looking for a proactive Customer Support Executive who is comfortable working on computers, loves helping customers, and can communicate clearly in English. No technical background is required—we will train you.

Your main responsibility will be to support new customers after they purchase our online software. You will help them get started, understand the software, and guide them through basic setup tasks.

Key Responsibilities

• Provide onboarding support to new customers after software purchase
• Assist customers in sorting & uploading data using Excel sheets
• Help clients with WhatsApp Business integration (basic setup—training provided)
• Conduct online training sessions to explain software features
• Respond to customer queries through call, email, and WhatsApp
• Maintain high levels of customer satisfaction and clear communication
• Coordinate with internal teams if any issue needs escalation
• Ensure timely follow-up and support closure for each client
• Maintain accurate records of customer interactions

Required Skills

• Good communication skills in English (written & verbal)
• Strong comfort with computers, Excel, and basic online tools
• Ability to learn software quickly
• Problem-solving attitude and patience
• Professional behavior and customer-friendly approach

Preferred (Not Mandatory)

• Experience in customer support, telecalling, or software onboarding
• Basic knowledge of CRM, Excel, or WhatsApp Business tools

Benefits

• Full training provided
• Friendly and supportive team
• Career growth opportunities in software & SaaS industry
• Performance-based incentives

Who Should Apply?

If you are someone who:
✔ Enjoys helping customers✔ Can handle calls & online meetings confidently✔ Has good command over English✔ Wants to build a career in the software industry…then this role is perfect for you!

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person