Job Description

Job Description: Customer Service International Voice Process Provide customer support and resolve customer queries on call Build credibility and trust with customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidates should be flexible to work in 24*7 environments (US Shift). Key Qualifications & Skills Required The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Should be a quick learner and self-motivated. Core Competencies Pleasant, professional, and courteous personality. Excellent Problem Solving and Customer Service Skills Ability to think creatively and should have a positive attitude. Strong analytical & Interpersonal skills. Qualification: 10 + 2 or equivalent (Mandatory) Any Degree Interview details. i. Harver Test ii. HR Round iii. Op's Round iv. Versant Salary- Fresher 3.2 LPA + incentives + night shift allowance Experience 3.8 LPA + incentives + night shift allowance. Benefits: i. Life Insurance and Medical Insurance. ii. Night Shift Allowance + Incentives + Cab Facility. Work Location : Alorica India, 12 th Block, 10 th floor, Eco Space, Bellandur, Bangalore