Customer Support Officer

Job Description

Job Summary - Handle Inbound and Outbound calls Coordinating with Operations and other support functions for any help related on calls Follow the guidelines set out for calls handling All the KPI/KRA s assigned to be met Skills required: Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer. Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving. Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey. Flexible to work in rotational and night shift. Years of experience needed - 6 to 12 months in International Customer Service and Collections About Mphasis