Customer Support (International Voice Process)

Job Description

Job Overview Resolve customer issues and answer customer questions via voice calls. Proficient in English, with excellent writing/reading and speaking abilities. Maintain customer satisfaction by listening calmly and responding empathetically. Identify recurring customer issues and escalate to management to find scalable root-cause fixes. Proactively raise issues/alarms that may have an impact on core deliverables or operations to leadership. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information. Ensure compliance with procedures and SLAs while achieving quality and performance metrics. Work on the Core queues with willingness to switch between different functions as per business requirement. Drive quality, productivity, and process improvement while keep pace with team’s growth, motivating others to meet the challenges of an extremely customer-focused and metrics driven environment. Flexible to work in a 24*7 environment. 100% work from office role. We are hiring dynamic and customer-focused individuals to join our US Voice Process. As part of this role, you will handle queries from US-based customers, ensuring high-quality service delivery and customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to assist US customers Provide exceptional customer service by resolving issues promptly and professionally. Maintain accurate records of customer interactions and transactions. Adhere to company policies and compliance guidelines. Collaborate with team members and supervisors to ensure smooth operations. Eligibility Criteria: Any Graduate or Undergraduate. Minimum 6 months of international call center experience preferred. Freshers with excellent communication skills are also welcome to apply Must have excellent English verbal and written communication skills Must be willing to work night shifts. Experience in inbound callings, US support, US process, international voice process, process associate, International calling are added advantages Pls call or whatsappyour resume at Dipti: 6203991974 Sonam: 9153619895 Tanya: 9149313427 Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹44,000.00 per month Benefits: Provident Fund Schedule: Night shift Rotational shift Ability to commute/relocate: Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Speak with the employer +91 9153619895