Customer Support Intern

mCaffeine & Hyphen is looking for a passionate and driven Customer Support Intern to join our team!

Internship Period : 3 Months Mandatory (Can be transitioned into a full time role)

Responsibilities of the Candidate:

• Respond to customer inquiries and complaints in a timely and professional manner via calls, email, chat.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Build and maintain positive relationships with customers, fostering brand loyalty.
• Identify and escalate complex customer issues to the appropriate team members.
• Contribute to the development and implementation of customer service policies and procedures.
• Stay up-to-date on company products, services, and promotions.
• Collaborate with other departments to ensure a seamless customer experience.
• Analyze customer data to identify trends and areas for improvement.

Requirements :

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience in customer service or a related field (preferred).

FRESHERS CAN APPLY

If you are a highly motivated individual with a passion to work in a fast paced work environment, we encourage you to apply!

Please note: Only candidates currently based in Mumbai who are available to join immediately will be considered.

Outstation candidates are kindly requested not to apply.

Interview mode - In-person

Send your resume to shalaka.mane@mcaffeine.com

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to start immediately?

Location:

• Andheri, Mumbai, Maharashtra (Required)

Work Location: In person