Customer Support -INTERN

We Cyboard school seeking a highly organized and communicative individual to join our team as a School Customer Support Executive/Parents Support staff Intern. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations.

Key Responsibilities

• Handle parent inquiries and concerns via phone, email and in-person.
• Ability to draft mail e.g (circulars, weekly planners, welcome mails)
• Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session
• Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software
• Provide administrative support to the school team, ensuring smooth day-to-day operations
  

Requirements

• Excellent communication, interpersonal, and customer service skills
• Ability to work effectively in a team environment
• Strong organizational and time management skills
• Proficient in Microsoft Excel and email drafting
• Good listener with patience and empathy
  

Qualifications

• Any Graduate
• (Added Advantage) Recent College Passed out Candidates
  

Internship Opportunity

• Type: Full-time
• Duration: 6 months
• Stipend: Performance-based
  

Skills: lms,teamwork,communication,customer support,email drafting,backend,emails drafting,operations,excel,proficiency in lms software,inbound & outbound calls,interpersonal skills,parent support,time management skills,proficient in microsoft excel,excellent communication skills,administrative,customer service skills,proficiency in crm software,organizational skills