Customer Support Executive

Job Description

Referred by: Kaustav Sengupta - 8697950822 Job Title: Customer support Executive (Swiggy Process) No. of Vacancies: 70 Location: Agra Shift: Rotational Shifts (No Night Shift for Female Candidates) We are looking for a dynamic Voice Process Executive to handle inbound and outbound customer interactions. The ideal candidate should have excellent communication skills and a customer-centric approach. Key Responsibilities: Handle customer queries via inbound Provide accurate and timely information to customers. Resolve customer complaints and escalate issues when necessary. Maintain customer records and update databases. Meet daily/weekly/monthly call targets and quality standards. Follow communication scripts and adhere to company policies. Work closely with the team to improve customer service. Required Skills & Qualifications: Education: High School Diploma / Graduate in any field. Experience: Fresher or 6 months+ experience in a voice process (BPO/Call Center). Language Skills: Proficiency in English & Hindi. Good listening and problem-solving skills. Basic computer knowledge and typing skills. Ability to handle pressure and multitask.