Customer Support Executive

0 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description


Customer Support Executive (Live Chat & Email)



Location:

Work Hours:

Contact:




Responsibilities


  • Respond to customer queries via

    live chat

    and

    email

    in a clear and friendly manner
  • Assist with questions about orders, shipping, returns, and product info
  • Work with internal teams to resolve issues and keep customers informed
  • Follow SOPs (Standard Operating Procedures) to ensure consistent support
  • Keep records of customer interactions and flag recurring issues
  • Maintain high response speed and tone quality throughout the day




Requirements


  • Freshers welcome

    – no prior experience needed
  • Strong

    written English

    and communication skills
  • Fast typing speed

    with good accuracy
  • Reliable

    internet connection

    and ability to work from home without distractions
  • Basic understanding of how online shopping works
  • Friendly, patient, and solution-oriented mindset
  • Bonus: Familiarity with Gmail, chat tools, or spreadsheets is a plus




Who We Are


Founded in 2018, Webmark is a digital marketing agency and SaaS powerhouse with a growing portfolio of successful SaaS and eCommerce ventures. We serve thousands of customers every month and are building a support team that’s responsive, thoughtful, and committed to helping people.

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