Customer Support Executive (Voice/Non-Voice)

Job Description

Job Title: Customer Support Executive BPO (Mumbai) Location: Mumbai, Maharashtra Job Type: Full-time Experience Required: Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities: Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication scripts when handling different topics Meet performance goals and quality standards Required Skills: Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria: Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office