Job Description

Customer Support Executive (Voice and Chat Process) Company Name: Ullu Job location: Lucknow, Uttar Pradesh, India (Hybrid) Salary : upto 15000/- We’re Hiring! | Customer Support Executive (Voice & Chat Process) Are you fluent in English and Hindi and looking for a promising entry-level opportunity? Join our team as a Customer Support Executive for our OTT platform. Position: Customer Support Executive (Voice & Chat) Job Type: Hybrid, Night Shift Location: Lucknow Experience Level: Entry-level (Candidates with prior night shift experience preferred) Job Description: Customer Assistance: Respond to customer inquiries via voice and chat, ensuring quick and accurate resolutions. Problem Solving: Troubleshoot basic technical issues and assist with account-related queries. Escalations: Route complex cases to the appropriate teams, ensuring customer satisfaction. Documentation: Log interactions and resolutions in the CRM system. Requirements: Fluency in English and Hindi (spoken and written). Willingness to work night shifts (prior experience preferred). Strong communication skills with a customer-first attitude. Basic computer knowledge and typing speed. Entry-level candidates are welcome. Why Join Us? A stepping stone into the dynamic OTT industry. Hybrid work model for better flexibility. Great learning experience in a customer-centric role. Please Note: This is an entry-level position with a modest salary, ideal for those starting their career or looking for night shift opportunities. Show more Show less