Customer Support Executive

Job Description

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 As a Customer Support Executive at Tohands, you will serve as the frontline of our customer experience. Your responsibilities will include managing inbound calls, resolving queries efficiently, and assisting with seamless onboarding. Your role plays a vital part in ensuring customer satisfaction and delivering a consistently high standard of support. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Handling Customer Inquiries: Respond promptly and professionally to customer queries via phone, email, WhatsApp, and chat support. Assisting with Orders and Transactions: Help customers with order tracking, product information, payments, and returns or exchanges. Resolving Customer Complaints: Address customer issues effectively, providing appropriate solutions in line with company policies. Coordinating with Internal Teams: Work closely with logistics, sales, and marketing departments to resolve customer issues efficiently. Maintaining Customer Records: Keep accurate records of customer interactions and feedback to inform service improvements. Assisting in Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use Tohands' products and services effectively.​ Providing Product Support: Offer detailed information about Tohands' products, such as the Smart Calculator, and assist customers with any technical issues or questions. Collecting Customer Feedback: Gather and report customer feedback to help improve products and services. Ensuring Compliance with Policies: Adhere to company policies and procedures while delivering exceptional customer service. Educational Qualifications & RequirementsExperience: 0–3 year/s of experience in a customer support role, preferably in the tech or consumer electronics industry. Freshers with excellent communication skills are welcome to apply. Education: Bachelor’s degree in any discipline (Commerce, Arts, Science, or related fields). Location Preference: Candidates currently residing in Bangalore will be preferred, as this is a full-time in-office role. Skills Required: Strong verbal and written communication skills in English (additional languages like Hindi/Kannada are a plus). Ability to handle customer queries with patience, empathy, and professionalism. Basic understanding of CRM tools and support ticket systems (training will be provided if needed). Problem-solving mindset and attention to detail. Time management and ability to multitask in a fast-paced environment.