Customer Support Executive

Job Description

Customer Support Executive Job Summary: The Customer Support Executive is responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a customer-centric mindset. Key Responsibilities: Respond to customer queries via phone, email, or chat. Resolve product or service issues promptly and professionally. Maintain accurate records of customer interactions. Escalate complex issues to the appropriate departments. Follow up with customers to ensure resolution and satisfaction. Qualifications: Bachelors degree or equivalent experience. Excellent verbal and written communication skills. Strong problem-solving abilities and patience. Ability to multitask and manage time effectively. Key Skills: Communication skills Problem-solving Organizational skills Time management Customer service