Customer Support Executive

0 - 5 years

3 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

- Bulk Hiring for Freshers International BPO (Voice & Blended Process)

Domains: Travel & Telecom

Eligibility

Education: UG / Graduate (Freshers eligible)

Experience: Freshers can apply

Package: 2.9 LPA to 6 LPA + Attractive Incentives

Working Days: 5 Days

Shifts: UK / US Rotational

Benefits: Both-way Cab

Locations: Hinjewadi | Kharadi | Viman Nagar Pune

Roles & Responsibilities

Travel Process (Voice / Blended)

Assisting customers with flight bookings, rescheduling & cancellations

Providing guidance on travel policies, baggage rules, refunds & fare details

Handling international customer queries with accuracy and professionalism

Upselling travel-related services (add-ons, insurance, seat upgrades)

Maintaining high-quality customer experience and meeting service KPIs

(Voice / Blended)

Resolving customer issues related to network, billing, data usage & plans

Assisting with SIM activations, upgrades, porting requests & service changes

Providing technical troubleshooting for mobile/network-related concerns

Ensuring first-call resolution and customer satisfaction

Updating customer records and following process guidelines

Why Join?

Safe and convenient both-way cab facility

Attractive incentives based on performance

Contact Person HR Muskan 8793201444

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