Job Description

Role & responsibilities - We are seeking a highly skilled and customer-focused Customer Support Executive to deliver exceptional service to our valued customers. This position is ideal for candidates fluent in both English and Spanish, with a strong understanding of the US accent and a willingness to work night shifts. The successful candidate will have outstanding communication skills, a customer-first approach, and the ability to navigate the latest technology to resolve customer issues. This role is especially suited for individuals with an interest in digital healthcare and a passion for providing innovative solutions to meet customer needs. Currently, this role is work-from-home (WFH); however, candidates should be open to transitioning to work-from-office (WFO) in Bangalore in the future. Key Responsibilities: Customer Interaction: • Provide unparalleled customer support across various channels, including phone, email, live chat, and video calls. • Ensure prompt, courteous, and professional service at every touchpoint, fostering a positive customer experience. Technical Expertise: • Utilize in-depth knowledge of the companys products and services to resolve inquiries and technical issues efficiently. • Guide customers through troubleshooting processes, offering clear and accurate solutions in real-time. • Leverage a range of software tools and systems to streamline customer support workflows and ensure high-quality service delivery