Customer Support Executive

Hiring: Customer Support Executives

Locations & Profiles

1. Gurgaon (Domestic Process)

• Any graduate/undergraduate freshers no prior experience required
  
• Salary: 15,000 25,000 /- per month
  
• 6-day working week, rotational shifts (day shifts)
  
• Easy selection process
  

2. Gurgaon (International Process)

• Graduates only; minimum 1 year experience in international voice/customer support process
  
• Salary: approx. 2 LPA up to 4 LPA
  
• Excellent English communication skills required
  
• 5-day working week, 2 days rotational off; two-way cab provided
  

3. Noida (Domestic Process)

• Any graduate/undergraduate freshers can apply
  
• Salary: 15,000 25,000 /- per month
  
• 6-day working week, rotational shifts (day shifts)
  
• Very easy selection
  

4. Lucknow (Domestic Process)

• Any graduate/undergraduate freshers can apply
  
• Salary: 15,000 21,000 /- per month
  
• 6-day working week, rotational shifts (day shifts)
  
• Very easy selection
  

Roles & Responsibilities

• Handle inbound customer contacts (via phone/email/chat) in a friendly and professional manner.
  
• Identify customer needs, ask clarifying questions, and provide accurate information about products/services/policies.
  
• Troubleshoot and resolve customer issues or service requests; escalate complex cases when necessary.
  
• Maintain and update detailed records of customer interactions using the company’s CRM or system.
  
• Follow up with customers to ensure resolution and satisfaction.
  
• Commit to achieving quality service goals and metrics (response time, resolution rate, customer satisfaction).
  
• Assist in identifying recurring pain-points and suggest process improvements.
  
• Adhere to shift schedules, rotational off-days, and operational guidelines.

Skills Required

• For domestic: Any graduate or undergraduate can apply (freshers welcome).
  
• For international: Must be graduate, with minimum 1 year relevant experience.
  
• Very good communication skills (clear speaking, good listening).
  
• Comfortable with shift-based working and rotational day off schedules.
  
• Good computer literacy – comfortable using CRM or ticketing systems, basic data entry.
  
• Ability to multi-task, prioritise, and be customer-centric.
  
• Positive attitude, patience and the ability to handle customer issues with composure.
  

Contact HR:

How to apply: