Customer Support Executive – Razorpay Process

Customer Support Executive – Razorpay Process One Point One Solutions Private Limited published AKR Infinity, 3rd Floor, Sy No. 113, Hosur Rd, Krishna Reddy Industrial Area, 7th Mile, Muneshwara Nagar, Bengaluru, Karnataka 560068 40 Openings Full-time Type on-site Work Mode Immediate Hiring Need Job Description Customer Support Executive – Razorpay Process Location: On-site – [Office Location based on allocation] Process: Razorpay Employment Type: Full-time Salary / CTC :Freshers: ₹25,000 CTC (₹20,000 Take Home) Experienced: ₹27,000 CTC (₹22,000 Take Home) 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home) Shift & Working Days: Shift: 8 AM – 8 PM (Any 9 hours) 6 working days with 1 rotational weekly off Experience Required :Freshers & Experienced candidates welcome 1+ year relevant experience preferred for higher CTC Educational Qualification:12th Pass / Graduate (Any Stream) Required Skills & Competencies: Excellent verbal and written communication in English & Hindi Strong customer handling and problem-solving abilities Basic computer literacy (MS Office, typing, navigation, CRM tools) Ability to multitask in a high-volume environment Interpersonal skills and professional attitude Nice-to-Have Skills: Experience in fintech or BPO customer support Familiarity with payment platforms and financial transactions Roles & Responsibilities :Handle inbound and outbound queries for Razorpay services Provide clear, accurate, and timely information to customers Maintain CRM or tracking systems with customer interactions Escalate unresolved issues to the relevant department Follow process guidelines and quality standards Support the team in achieving daily and weekly targets Ensure compliance with company policies and KYC norms Hiring Need: Immediate Skills & Requirements Required Skills Customer Support / BPO Handling × Inbound & Outbound Call Handling × Excellent Communication in English & Hindi × Problem Solving × Basic Computer Skills × Preferred Skills Experience in Fintech or Payment Platforms × CRM Handling × Lead Generation & Follow-up × Experience 0 - 3 years Education 12th Age Range 21 - 25 years Languages Required English, Hindi