Customer Support Executive

Job Description

Company- Plyneer Industries Private Limited Location- Bangalore ( Richmond Road) Designation- Customer Support Executive Shift- 8:30 AM to 5 :30 PM Job Responsibilties Customer Database Management Maintain and update customer records in the CRM system. Ensure data accuracy, completeness, and security. Customer Relationship Management Build and maintain strong relationships with customers. Handle customer inquiries, complaints, and service requests promptly. Email & SMS Campaigns Create, schedule, and manage customer communication campaigns. Track campaign performance and analyze customer engagement. Lead Management Monitor and manage leads through the CRM platform. Follow up with leads and convert them into customers. Reporting & Analytics Generate regular reports on customer behavior, sales performance, and CRM activity. Analyze data to identify trends and areas for improvement. Team Coordination Collaborate with sales, marketing, and support teams for seamless customer experience. Share insights and updates from CRM data with internal teams. Process Improvement Identify gaps in the customer journey and suggest enhancements. Assist in optimizing CRM processes and tools. Training & Support Help train staff on CRM usage and best practices. Provide ongoing support to ensure effective use of the system. Customer Feedback Collection Gather and track customer feedback for product/service improvements. Share insights with relevant departments. @Interested Candidates please share your cv in- recruitment@plyneer.com or call directly Sharmishtha-Phone: 9901831729- Call or whatsapp Sharmistha MukherjeeSenior Recruiter Plyneer Industries Pvt Ltd Phone: 9901831729 Email: recruitment@plyneer.com Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Fixed shift Work Location: In person Speak with the employer +91 9901831729