Customer Support Executive

Job Description

Roles and Responsibilities: Responding to customer queries via voice calls ensures direct communication, essential for a voice process role. Researching and troubleshooting technical issues aligns with the technical support aspect of the role. Diagnosing account setup and network configuration issues highlights the technical problem-solving skills required. Asking targeted questions reflects the analytical approach needed to identify the root cause quickly. Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues. Documenting interactions and resolutions supports maintaining accurate records for quality assurance and process improvement. Building positive relationships focuses on ensuring client satisfaction, which is crucial for both technical and customer support roles. The ability to communicate in multiple languages, including English, Hindi, and a vernacular language, is critical for effective voice-based customer interaction in diverse regions. Willingness to work in rotational shifts, including weekends and public holidays, shows the role's alignment with customer support demands. The need for step-by-step guidance capability highlights the candidates instructional and troubleshooting skills. The preference for experience in a technical role (e.g., IT Help Desk Technician) ensures that candidates have the technical knowledge to support customers effectively.