Customer Support Executive

Job Title: Customer Support Executive

Location: Bangalore, India (Sarjapur / Marathahalli Area)

Job Description:

We are seeking a dynamic and experienced Customer Support Executive to join our team in Bangalore. The ideal candidate will have a strong background in inbound and outbound sales, international customer support, and managing High Net Worth Individual (HNI) clients. This role requires excellent communication skills, a customer-centric approach, and the ability to handle complex client requirements with professionalism and efficiency.

Key Responsibilities:

- Handle inbound and outbound sales calls to engage and support customers effectively.

- Provide exceptional international customer support, addressing queries and resolving issues promptly.

- Manage and nurture relationships with High Net Worth Individual (HNI) clients, ensuring personalized service and satisfaction.

- Understand customer needs and offer appropriate solutions to enhance customer experience and drive sales.

- Maintain accurate records of customer interactions, transactions, and feedback.

- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

- Identify opportunities for upselling and cross-selling products or services.

- Stay updated with product knowledge, industry trends, and customer service best practices.

- Handle escalations and complex customer issues with tact and professionalism.

Shift Timings:

- Shift 1: 6:00 AM to 3:00 PM

- Shift 2: 3:00 PM to 12:00 AM

Additional Benefits:

- Meals provided during shifts.
- Transportation facility: Pickup available at 6:00 AM or 12:00 AM.- Location: Bangalore Sarjapur / Marathahalli.

Qualifications and Skills:

- Proven experience in inbound and outbound sales, preferably in an international customer support environment.

- Experience in managing HNI clients is highly desirable.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and relationship-building skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Proficient in using CRM software and MS Office applications.

- Customer-focused mindset with problem-solving abilities.

- Flexibility to work in assigned shifts.

Job Title: Customer Support Executive

Location: Bangalore, India (Sarjapur / Marathahalli Area)

Job Description:

We are seeking a dynamic and experienced Customer Support Executive to join our team in Bangalore. The ideal candidate will have a strong background in inbound and outbound sales, international customer support, and managing High Net Worth Individual (HNI) clients. This role requires excellent communication skills, a customer-centric approach, and the ability to handle complex client requirements with professionalism and efficiency.

Key Responsibilities:

- Handle inbound and outbound sales calls to engage and support customers effectively.

- Provide exceptional international customer support, addressing queries and resolving issues promptly.

- Manage and nurture relationships with High Net Worth Individual (HNI) clients, ensuring personalized service and satisfaction.

- Understand customer needs and offer appropriate solutions to enhance customer experience and drive sales.

- Maintain accurate records of customer interactions, transactions, and feedback.

- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

- Identify opportunities for upselling and cross-selling products or services.

- Stay updated with product knowledge, industry trends, and customer service best practices.

- Handle escalations and complex customer issues with tact and professionalism.

Shift Timings:

- Shift 1: 6:00 AM to 3:00 PM

- Shift 2: 3:00 PM to 12:00 AM

Additional Benefits:

- Meals provided during shifts.
- Transportation facility: Pickup available at 6:00 AM or 12:00 AM.- Location: Bangalore Sarjapur / Marathahalli.

Qualifications and Skills:

- Proven experience in inbound and outbound sales, preferably in an international customer support environment.

- Experience in managing HNI clients is highly desirable.

- Excellent verbal and written communication skills in English.

- Strong interpersonal and relationship-building skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Proficient in using CRM software and MS Office applications.

- Customer-focused mindset with problem-solving abilities.

- Flexibility to work in assigned shifts.

Education:

- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunity to work with a diverse and international client base.

- Professional growth and development opportunities.

- Supportive and collaborative work environment.

- Meals and transportation facilities as mentioned.

If you are passionate about delivering excellent customer service and have the skills to manage high-value clients, we would love to hear from you. Apply now to be a part of our growing team in Bangalore!

- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunity to work with a diverse and international client base.

- Professional growth and development opportunities.

- Supportive and collaborative work environment.

- Meals and transportation facilities as mentioned.

If you are passionate about delivering excellent customer service and have the skills to manage high-value clients, we would love to hear from you. Apply now to be a part of our growing team in Bangalore!

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

• Are you comfortable working in rotational shifts (6:00 AM – 3:00 PM and 3:00 PM – 12:00 AM)?
• How many years of experience do you have in customer support?
• Are you comfortable communicating with international clients over phone and email?
• Have you worked with High Net Worth Individual (HNI) clients before?
• Have you handled inbound and outbound sales calls in a previous role?
• Can you come down for the interview?

Education:

• Bachelor's (Preferred)

Work Location: In person