Customer Support Executive

Job Title: Customer Support & Online Sales Executive Location: Kolkata (On-site, Full-Time) About Albeli Fashions Albeli Fashions is a leading manufacturer and exporter of premium handloom textiles, including Banarasi silk sarees, unstitched silk suits, and Bandhej dupattas. With state-of-the-art facilities in Banaras and Kolkata, we blend traditional Indian weaving with modern design and serve customers across India and overseas.   Key Responsibilities Customer Engagement Handle inbound calls, WhatsApp, email, and social media inquiries. Provide product information, pricing, availability, and order status updates. Offer styling or fabric suggestions to enhance customer experience. Online Sales & Order Management Convert leads from social media, website, and marketplaces into confirmed sales. Assist customers with order placement, payment, and delivery tracking. Coordinate with the operations team to ensure timely dispatch. Digital Interaction Conduct live video calls, virtual shopping sessions, and product demonstrations. Support social media sales initiatives (Instagram/Facebook/WhatsApp). Customer Feedback & Reporting Maintain records of customer interactions and sales in Excel/CRM. Collect feedback to help improve products and service.   Qualifications & Skills Graduate in Commerce/Business/Fashion/Textiles or related field. 1–3 years of experience in customer service, e-commerce, or retail sales (textiles/fashion preferred). Excellent communication skills in English and Hindi; Bengali is a plus. Comfortable with video calls, WhatsApp Business, Instagram/Facebook, and basic MS Office/Excel. Strong customer-centric attitude, patience, and problem-solving abilities.   Compensation & Benefits Salary Range: ₹12,000 – ₹15,000 per month (based on experience & performance). Attractive incentives on achieving sales targets. Opportunity to work with a heritage brand with a growing global clientele.   Age Limit 21 to 35 years How to Apply Send your CV or basic details to nfchr0@gmail.com