Customer Support Executive

Job Description

About the Role: The individual shall be responsible for handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction. Responsibilities: • Experience in customer support for 2-3 years is required • Handholding the customer by providing prompt and effective solutions to customer issues and ensure a high level of customer satisfaction. • Understanding customer queries and resolution. • Having a good knowledge of MS Office (Word, Excel and PPT). • Have strong verbal and written communication skills. • Be attentive to details. • Knowledge of Sales Force CRM, Freshdesk ticketing, Sales Force is an added advantage. What do you need to succeed? • Experience- 2-3 yrs overall experience in customer support • The individual should have completed graduation. • Experience/knowledge in Banking and NBFC product is a plus. Key skills: • Communication both written and verbal • Fluency in English, Hindi. Fluency in Malayalam, Tamil is a plus • Lending or finance knowledge