Customer Support Executive

Company Description

MMF Infotech Technologies Pvt. Ltd. delivers highly competitive solutions and services to small to mid-size businesses globally, specialising in web design and development, mobile application development, digital marketing, and back-office services. Founded in 2011, the company serves clients in the USA, UK, UAE, and other countries. With offices in Boston, USA; Indore, India; and Jaipur, India, MMF Infotech focuses on innovative e-commerce solutions that promise multidimensional business growth for clients. Our team is dedicated to transforming opportunities into pleasant experiences through customer-centric and creativity-inspired services.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Indore. The Customer Support Executive will be responsible for providing excellent customer support, ensuring customer satisfaction, delivering online support, handling customer service inquiries, and offering technical support. Daily tasks include responding to customer queries, troubleshooting issues, and maintaining positive customer relationships.

Key Responsibilities:

• Respond to customer inquiries and issues via a ticketing system in a timely and professional manner.
• Manage customer support across multiple eDesk platforms (or similar helpdesk tools).
• Handle queries related to order status, returns, refunds, and product details for platforms like Amazon, Walmart, eBay, Shopify, etc.
• Ensure all communication aligns with the company tone and brand guidelines.
• Maintain accurate records of customer interactions using Excel or Google Sheets.
• Escalate unresolved issues to relevant departments and ensure timely follow-up.
• Adhere to rotational shift schedules, including consistent availability on weekends.

Eligibility Criteria:

• Educational background in any discipline; graduates from BBA, B.Com, BCA, MBA, or related fields preferred.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.
• Freshers are encouraged to apply.
• Familiarity with marketplaces such as Amazon, Shopify, Walmart, eBay, etc. is an added advantage.
• Basic knowledge of MS Excel or Google Sheets for data tracking and reporting.
• Strong written and verbal communication skills in English.
• Ability to multitask, prioritise, and work independently under pressure.
• Must be comfortable working in rotational shifts, with a focus on weekend availability.