Customer Support Executive

1 - 3 years

4.0 - 5.0 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

BluetoothCustomer Support ExecutiveCustomer supportAccount managementWiFiTechnical supportCRMLogistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries. 2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customers feedback. 4. Utilize, update and maintain the integrity of information in Mikos CRM system. 5. Help Customers with solving their technical problems with wifi, Bluetooth device, etc. Requirements : 1. Strong Team player 2. Excellent written, spoken English communication skills 3. Must be graduate from any field (People from Engineering Background will be preferred) 4. 1- 3 Years of experience with Customer Support, Technical Support, Account Management 5. Should be flexible with US Shifts.

Technology / Robotics / Education
Hyderabad

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