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Customer Support Executive

Customer Support Executive

Loop11

0 - 3 years

2 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Loop Customer service orientation Diagnostics Customer Support Executive Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you will be doing: Drive a fantastic health checkup booking experience for Loop members with end-to-end service Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members Take ownership of members issues and work with hospitals and labs to resolve them Relay detailed information in a clear and concise manner, keeping both customers and staff informed Prepare members for the health checkup experience by sharing pre-test instructions and reminders Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth What we are looking for: Experience in providing customer service support Deep empathy and understanding of customer needs Love for solving problems and helping customers Proficiency in English; strong communication skills both written and verbal Ability to think critically and solve problems Strong client-facing and communication skills Customer service orientation and ability to adapt/respond to different types of characters

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Customer Support Executive