Customer Support Executive

Job Title : Executive - Customer Support About the company: Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level. Summary: We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. Roles and Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the customer experience - Assist in training and mentoring junior customer support staff - Monitor customer feedback and implement strategies to improve customer satisfaction - Stay up-to-date on industry trends and best practices in customer support Qualifications: - Bachelor's degree in Business Administration or related field - 1+ years of experience in Business Development - Customer Support department - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office suite and CRM software If you have a passion for customer service and are looking to advance your career in a dynamic and growing company, we encourage you to apply for the Executive - Customer Support position.