Customer Support Executive (International Voice process)

Job Title: Customer Support Executive (International Voice process)

Company: DitioSys Pvt Ltd

Location: Bangalore, Karnataka, India

About Us:

DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.

Your Role:

As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction.

Responsibilities:

• Customer Assistance: Promptly address customer inquiries and provide accurate information.
• Issue Resolution: Investigate and resolve customer-reported issues efficiently.
• Product Knowledge: Develop a deep understanding of our products and services.
• Documentation: Maintain detailed records of interactions in our CRM system.
• Customer Advocacy: Provide valuable feedback to improve our products and services.
• Training and Development: Enhance skills through training sessions and workshops.

Qualifications:

• Excellent communication skills in English.
• Strong problem-solving abilities.
• Basic computer proficiency.
• Willingness to work flexible hours.

How to Apply:

Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line.

Join Us:

DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team!

Job Types: Full-time, Permanent

Pay: ₹21,000.00 - ₹28,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka 560098: Reliably commute or planning to relocate before starting work (Required)

Experience:

• International voice process: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Required)

Work Location: In person