Customer Support Executive

Job Description

Job Title: Customer Support Executive Night Shift Company: House of EdTech (Goenka Kachave LLP) Location: Salt Lake, Sector V, Kolkata (Work from Office) Shift: 10:00 PM 7:00 AM (6-day workweek) Salary: 1.8 LPA – 4 LPA Start Date: Immediate About the Company House of EdTech, founded by IIT Kharagpur alumni, is a leading EdTech company offering professional upskilling programs in AI, Stock Market, Data Science, Personal Finance, and MS Office. With a presence across 5+ cities, a 400+ team, and 100 Cr+ annual revenue, we’re committed to reshaping digital learning. Role Overview We’re hiring night shift support executives to assist learners through voice and chat. This role involves addressing queries, resolving complaints, and ensuring smooth user experience during off-hours. Responsibilities Manage inbound/outbound calls and chats with professionalism Log queries, resolutions, and follow-ups in the CRM system Escalate unresolved issues to relevant teams Coordinate with internal departments for quick resolution Maintain service quality and response timelines Requirements 0–1 year experience in customer support (freshers with strong communication skills welcome) Fluent in English and Hindi (spoken and written) Comfortable with CRM tools, spreadsheets, and email communication Calm and solution-oriented under pressure Willing to work full-time night shifts What You’ll Get Fixed salary with performance-based incentives Training and support to grow within the role Fast-paced work environment with learning opportunities Be part of a growing team driving education impact