Customer Support Executive

Job Description

Job Title: Customer Support Executive Job Location: Kolkata Company: Gathbandhan Matrimony Job Type: Full-Time About Us: Gathbandhan Matrimony is a leading and trusted offline platform for individuals seeking life partners. Our mission is to help people find their ideal life partners through our comprehensive matchmaking services. We are looking for a passionate and results-driven Customer Sales Executive to join our team and assist customers in their journey to find love and companionship. Job Description: As a (Customer Sales Executive) at Gathbandhan Matrimony, you will be responsible for connecting with potential customers and guiding them through our matrimonial services. Your primary focus will be to assist individuals in finding their life partners while ensuring they have a positive and satisfying experience with our platform. Key Responsibilities: Customer Engagement: Initiate contact with potential customers through various communication channels, including phone calls, emails, chat, and in-person meetings, to understand their preferences and matrimonial requirements. Profile Management: Assist customers in creating and optimizing their profiles on our platform, ensuring they showcase their qualities and preferences effectively. Matchmaking: Use our database and matchmaking tools to identify suitable matches for customers, helping them find compatible life partners. Customer Support: Provide timely and effective customer support, addressing inquiries, concerns, and technical issues promptly and professionally. Sales Targets: Achieve monthly and quarterly sales targets, working to grow the customer base and revenue for Gathbandhan Matrimony. Product Knowledge: Develop in-depth knowledge of our platform and its features to effectively educate and guide customers. Reporting: Maintain accurate and up-to-date records of customer interactions, sales activities, and feedback to enhance our services continuously. Qualifications: A Bachelor's degree in business, marketing, or a related field is preferred. Previous experience in sales, customer service, or a related role is advantageous. Excellent communication and interpersonal skills, both written and verbal. Strong problem-solving skills and the ability to address customer concerns effectively. A customer-centric approach with a passion for helping individuals find their life partners. Proficiency in using CRM software and other sales tools. Willingness to adapt to a dynamic and fast-paced work environment. Benefits: Competitive salary and performance-based incentives. Comprehensive training and onboarding programs. Opportunities for career growth within Gathbandhan Matrimony. A supportive and collaborative work environment. Access to a vast network of potential customers and matchmaking resources. Contact Person: Esha Pandey 8585858293 Gathbandhan Matrimony Pvt Ltd